FAQ's

FAQ's: Frequently Asked Questions

1. What is Nazoke?

Nazoke is your trusted source for high-quality smart electronics, offering products like projectors, VR glasses, power banks, gaming accessories, and more—all with free worldwide shipping.

2. Do you offer free shipping?

Yes! We provide free international shipping on all orders, with no minimum purchase required.

3. How long does shipping take?

Delivery times vary by location:

  • Estimated delivery time: 3 to 15 business days, depending on your country.
  • Orders are processed within 1-3 business days before shipping.

4. How can I track my order?

Once your order ships, you will receive a tracking number via email. You can enter this tracking number on our [Order Tracking Page] to get real-time updates on your shipment.

5. Do I have to pay customs or import taxes?

Some countries may charge customs duties or import taxes. These fees are determined by your local customs office and are not covered by Nazoke. We recommend checking with your country’s customs authority for more information.

6. What is your return policy?

We offer a 30-day return policy. Items must be unused, in their original packaging, and returned with proof of purchase. If you receive a defective or incorrect item, contact us for a replacement or refund.

7. How do I return a product?

To start a return, email our support team at [Your Contact Email] with your order details. We’ll guide you through the return process.

8. What if my order is delayed or lost?

  • First, check your tracking details using the tracking link provided in your shipping confirmation email.
  • If your order is significantly delayed or lost, contact our support team, and we’ll assist you in resolving the issue.

9. What payment methods do you accept?

We only accept PayPal for secure and hassle-free transactions. PayPal offers buyer protection and an easy checkout process.

10. How can I contact Nazoke for support?

If you have any questions, reach out to us at [Your Contact Email] or through our Contact Us page. Our team is happy to assist you!